Velvet by Graham and Spencer Sophia Stretch Lace Dress

ONLINE PURCHASES

All full priced, unworn items returned with original tags within 7 days of receiving shipment will be ELIGIBLE FOR REFUND. 
For online returns, the customer will be responsible for return shipping fees. If you would like a shipping label sent to you, we will provide one and deduct from item return. 

RETURN INSTRUCTIONS

To start a return, email: catherines.iowacity@gmail.com for a return request. Please provide your order number and we will approve the return and issue a $10 return label if needed

All discounted items (excluding a Welcome discount and 20% off Events) and jewelry are FINAL SALE. No store credit or refund will be issued. 

Domestic orders:
We offer one rate shipping within the US for most orders. Our stores fulfill our orders and as a result, two shipping charges may appear, in most cases we will consolidate your order and refund the additional $9.

all orders are shipping in the US with Priority Mail. Transit Time 2-5 days

During Sale time, we cannot guarantee this. 

International orders:
We do ship internationally worldwide, dependent on destination through USPS/DHL. Please be aware that due to the long in-transit time all international orders are FINAL SALE. Returns are not accepted on international sales. Catherine's is not responsible for import fees, taxes or any other customs fees. If you receive an item that is damaged, please contact us immediately at Catherines.iowacity@gmail.com.

 All damages must be reported within 48 hours upon delivery.

Transit Time is 4-10 days, depending on carrier

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns gift cards.

Exchanges

you can email catherines.iowacity@gmail.com and we will provide personal assistance with your return
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Missing Packages
In the rare event your package does not arrive, please note the following: Catherine's is not responsible for packages after they have been delivered to the specified address. Please check with neighbors to see if the package was delivered by mistake to a neighbor. Please give a few extra hours for the package to arrive. We ship exclusively with USPS, you may file a claim with the carrier, 

We have a 7-day return policy on Regular Priced items, which means you have 7 days after receiving your item to request a return.

A regular price item is one that is sold with no discount, or welcome discount

We do not price adjust from Sale to Sale. which means, if a product has been purchased on Sale, we will not adjust to a lower Sale price. We will only adjust within 7 days, Regular price to Sale price.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items discounted 40% off or more are Final Sale. there are no returns. 

Items in the Clearance/Sale Section of our website that are less than 40% off are able to be exchanged. The customer will pay for the item shipment as well

All items DISCOUNTED UP TO 40% may be returned for EXCHANGE or STORE CREDIT ONLY. 

To start a return, email: catherines.iowacity@gmail.com for a return request. Please provide your order number and we will approve the return and issue a $10 return label if needed

If your return is accepted, we’ll send you instructions on how and where to send your package. There is a $10 flat rate shipping as well as 5% restocking fee.

You can always contact us for any return question at catherines.iowacity@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

International Deliveries
There are no returns on International Deliveries. All International Sales are Final Sale

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Jewelry cannot be returned

Clearance and Sale items with the exception of our Welcome Discount and 20% off Events are FINAL SALE

There are no price adjustments on Clearance/Sale items. There are no returns on Clearance/Sale items 

Exchanges
We are happy to exchange or return any full price item within the 7 day window

Refunds and Returns

Merchandise discounted 50% off or more is FINAL SALE.

Catherine's will not accept returns on Final Sale items

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at catherines.iowacity@gmail.com.