We are not Catherines.com, we are an independent boutique located in Iowa City, Iowa. Returns for them should be directed to www.catherines.com
All full priced, unworn items returned with original tags within 7 days of receiving shipment will be ELIGIBLE FOR REFUND.
For online returns, the customer will be responsible for return shipping fees.
Please note: you must email us within 7 days of receiving the product to receive our authorization prior to shipping the product back.
All discounted items (excluding a Welcome discount) and jewelry are FINAL SALE. No store credit or refund will be issued.
Please email contact (at) email@example.com with your reason for return, along with the 4 digit order number. You will receive instructions on how to return the item if eligible.
COVID 19 DISCLAIMER: Due to Covid-19, our carriers (UPS, USPS, FED EX) are experiencing significant delays and we are unable to guarantee delivery dates and windows. If you do not receive your package 2 weeks from the ship date, please contact us and we will start a claim with the carrier. If your package has still not arrived 30 days from the ship date, we will start the process of refunding your order.
We offer one rate shipping within the US for your total order. Additionally, customers can add "signature required for delivery" service for an additional fee.
One Rate $9.50
We do ship internationally worldwide, dependent on destination through DHL. Please be aware that due to the long in-transit time all international orders are FINAL SALE. Returns are not accepted on international sales. Catherine's is not responsible for import fees, taxes or any other customs fees. If you receive an item that is damaged, please contact us immediately at Catherines.firstname.lastname@example.org.
All damages must be reported within 48 hours upon delivery.