We are not Catherines.com, we are an independent boutique located in Iowa City, Iowa. Returns for them should be directed to www.catherines.com
All full priced, unworn items returned with original tags within 7 days of receiving shipment will be ELIGIBLE FOR REFUND.
For online returns, the customer will be responsible for return shipping fees.
Please note: you must email us within 7 days of receiving the product to receive our authorization prior to shipping the product back.
All discounted items (excluding a Welcome discount) and jewelry are FINAL SALE. No store credit or refund will be issued.
Please email contact (at) firstname.lastname@example.org with your reason for return, along with the 4 digit order number. You will receive instructions on how to return the item if eligible.
We offer one rate shipping within the US for your total order. Additionally, customers can add "signature required for delivery" service for an additional fee.
One Rate $9.50
We do ship internationally worldwide, dependent on destination through DHL. Please be aware that due to the long in-transit time all international orders are FINAL SALE. Returns are not accepted on international sales. Catherine's is not responsible for import fees, taxes or any other customs fees. If you receive an item that is damaged, please contact us immediately at Catherines.email@example.com.
All damages must be reported within 48 hours upon delivery.