Shipping policy

 

ONLINE PURCHASES

All full priced, unworn items returned with original tags within 7 days of receiving shipment will be ELIGIBLE FOR REFUND. 
For online returns, the customer will be responsible for return shipping fees. If you would like a shipping label sent to you, we will provide one and deduct from item return. 

RETURN INSTRUCTIONS

To start a return, email: catherines.iowacity@gmail.com for a return request. Please provide your order number and we will approve the return and issue a $10 return label if needed

All discounted items (excluding a Welcome discount and 20% off Events) and jewelry are FINAL SALE. No store credit or refund will be issued. 

Domestic orders:
We offer one rate shipping within the US for most orders. Our stores fulfill our orders and as a result, two shipping charges may appear, in most cases we will consolidate your order and refund the additional $9.

all orders are shipping in the US with Priority Mail. Transit Time 2-5 days

During Sale time, we cannot guarantee this. 

International orders:
We do ship internationally worldwide, dependent on destination through USPS/DHL. Please be aware that due to the long in-transit time all international orders are FINAL SALE. Returns are not accepted on international sales. Catherine's is not responsible for import fees, taxes or any other customs fees. If you receive an item that is damaged, please contact us immediately at Catherines.iowacity@gmail.com.

 All damages must be reported within 48 hours upon delivery.

Transit Time is 4-10 days, depending on carrier

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns gift cards.

Exchanges

you can email catherines.iowacity@gmail.com and we will provide personal assistance with your return
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Missing Packages
In the rare event your package does not arrive, please note the following: Catherine's is not responsible for packages after they have been delivered to the specified address. Please check with neighbors to see if the package was delivered by mistake to a neighbor. Please give a few extra hours for the package to arrive. We ship exclusively with USPS, you may file a claim with the carrier,