Shipping and Return Policies
Return Policy
What Can I Return?!
Full price merchandise
Welcome discount merchandise
20% off event merchandise
Full refund within 7 days
Store credit up to 14 days
No return, no credit, no exchange after 14 days
What Can I Not Return?!
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Sale merchandise 30% off or more is FINAL SALE
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Returns will not be accepted on merchandise sold at 30% or more off original price
Other Things To Know!
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Price adjustments are ok within 7 days on regular price merchandise that has been marked down
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No price adjustments on clearance items
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Please inspect your order upon receipt and contact us immediately at catherines.iowacity@gmail.com if there is damage or any issue with your order
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There is a 5% restocking fee for each item returned
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Shipping charges for returns are not refundable
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$10 will be deducted from your return if you request a return label
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Please feel free to contact us with any other questions or concerns!
Rewards Policy
Rewards points are earned only on full-price purchases. Discounted items, sale items, promotions, gift cards, taxes, shipping, and fees are excluded from earning rewards.
Customers earn 1 reward point for every $1 spent on eligible full-price purchases (calculated based on the subtotal before tax and shipping).
Rewards are issued and can be redeemed in $5 increments only. Points must accumulate to the required threshold in order to be converted into a reward.
Rewards have no cash value, are non-transferable, and may not be combined with other discounts or promotions unless otherwise stated.
We reserve the right to modify or discontinue the rewards program at any time without prior notice.
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