Shipping and Return Policies
Return Policy
What Can I Return?!
Full price merchandise
Welcome discount merchandise
20% off event merchandise
Full refund within 7 days
Store credit up to 14 days
No return, no credit, no exchange after 14 days
What Can I Not Return?!
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Sale merchandise 30% off or more is FINAL SALE
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Returns will not be accepted on merchandise sold at 30% or more off original price
Other Things To Know!
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Price adjustments are ok within 7 days on regular price merchandise that has been marked down
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No price adjustments on clearance items
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Please inspect your order upon receipt and contact us immediately at catherines.iowacity@gmail.com if there is damage or any issue with your order
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There is a 5% restocking fee for each item returned
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Shipping charges for returns are not refundable
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$10 will be deducted from your return if you request a return label
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Please feel free to contact us with any other questions or concerns!
Rewards Policy
Rewards points are earned only on full-price purchases. Discounted items, sale items, promotions, gift cards, taxes, shipping, and fees are excluded from earning rewards.
Customers earn 1 reward point for every $1 spent on eligible full-price purchases (calculated based on the subtotal before tax and shipping).
Rewards are issued and can be redeemed in $5 increments only. Points must accumulate to the required threshold in order to be converted into a reward.
Rewards have no cash value, are non-transferable, and may not be combined with other discounts or promotions unless otherwise stated.
We reserve the right to modify or discontinue the rewards program at any time without prior notice.
XOXO
catherines.iowacity@gmail.com